Six principles for building teams that ship.
The operating principles I actually use — not aspirational values, but the way I show up every day.
Building trust
Trust is the operating system for everything else. I earn it by doing what I said I'd do, by being honest about what I don't know, and by giving credit generously.
Servant leadership
My job is to make my team faster, clearer, and more supported than they'd be without me. If I'm the bottleneck, I'm doing it wrong.
Coaching teams
I coach for range — the ability to make good decisions in situations I'll never see. That means teaching judgment, not just process.
Data-driven decision making
Numbers narrow the argument. I want the smallest set of metrics that would actually change my decision if they moved.
Customer-first thinking
The customer's outcome is the point. Everything else — process, org design, roadmap — is scaffolding.
Continuous improvement
Every delivery leaves evidence. Retros aren't ceremony — they're where next quarter's operating model comes from.